- You can ask for a refund within 30 days of your first purchase by emailing support@nucleowp.dev.
- The refund goes back to the same payment method within 14 days, and the licence is revoked.
- The guarantee is voluntary and separate from the right of withdrawal, which consumers give up for digital content at purchase.
01Refund guarantee
Within 30 days of the date of your first purchase, you may request a refund of the price paid for the licence. The request is sent by email to support@nucleowp.dev, stating the email address used for the purchase.
The refund results in revocation of the licence and cancellation of the subscription: from that moment, updates and support cease.
Revocation does not affect the rights the GPL grants on the plugin code.
02Method and timing
The refund is made through Stripe to the same payment method used for the purchase, within 14 days of the request. The time for the credit to appear depends on your bank or card network.
03Renewals
The guarantee applies to the first purchase. Annual renewals are not refundable: you can turn off renewal from the client area before the charge, after the notice sent 7 days before.
04Excluded cases
The guarantee does not apply in these cases:
- improper use of the licence, for example on more sites than the plan allows or with the key shared with third parties;
- abuse of the guarantee, for example repeated purchases and refunds for the same person or site;
- problems caused by content, changes or errors produced by third-party AI agents, or by the instructions given to them.
05Right of withdrawal
For consumers, the right of withdrawal is governed by the Italian Consumer Code. For the licence of digital content supplied immediately after purchase, you request immediate performance and declare that you lose the right of withdrawal, under art. 59, paragraph 1, letter o), of the Italian Consumer Code. You confirm this declaration at checkout, and you find it in the order confirmation email.
The refund guarantee on this page is a voluntary commercial guarantee. It applies in addition to consumer rights, including the legal guarantee of conformity, and does not replace them.